Clinic Cancellation Policy

Updated cancellation policy 

We ask that you please be respectful of our cancellation policies stated below as a courtesy to us as well as others in the practice. Our desire is to best serve our clients. Last-minute cancellations/re-scheduling impact our ability to offer comprehensive holistic care to clients efficiently and effectively.

  • A minimum of 3 days' notice is required for cancellations or rescheduling. 

  • If cancellation is less than three days before your appointment, 50% of the deposit will be non-refundable.

  • Any no-show appointments will be billed 100% of the anticipated appointment cost. This fee is non-refundable and will not be credited toward any future appointment.

  • Please note, if you do cannot attend your appointment due to a misunderstanding relating to time zones and you do not give 3 days' notice, the deposit is non-refundable. All appointments are in the UK time zone. 

  • Portal information must be completed at least 3 days before your session. This information is critical to your appointment. If it is not completed you will need to reschedule your appointment and your deposit will be non-refundable. 

  • We understand that emergencies and unexpected circumstances do happen, and we will do our best to work with you to reschedule appointments when possible in a timely fashion.
  • Deposits are refundable providing 3 or more days notice is given. Please be aware 3% is deducted from your refund to cover processing fees.